Free NPS Calculator
Paste your NPS scores (0–10) below, separated by commas or new lines. We'll calculate your Net Promoter Score instantly.
What is NPS?
Net Promoter Score (NPS) measures customer loyalty with one question: "How likely are you to recommend us to a friend or colleague?" Customers rate on a 0–10 scale and are grouped into three categories:
- Promoters (9–10): Loyal fans who actively recommend you.
- Passives (7–8): Satisfied but not enthusiastic — vulnerable to competitors.
- Detractors (0–6): Unhappy customers who may discourage others.
Your NPS is the percentage of Promoters minus the percentage of Detractors. Scores range from −100 to +100. A score above 0 is good, above 30 is great, and above 70 is world-class.
NPS benchmarks by industry
| Industry | Average NPS |
|---|---|
| SaaS / Technology | +30 to +40 |
| E-commerce | +45 to +55 |
| Financial services | +20 to +35 |
| Healthcare | +25 to +40 |
| Telecommunications | +10 to +25 |
| Insurance | +15 to +30 |
Track your NPS automatically
Stop calculating by hand. Glowed sends NPS surveys automatically, tags responses with AI, and tracks your score over time — starting free.
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